Privacy Policy
Last updated:
Who we are
This website is operated by Australiawide Couriers (“Australiawide”, “we”, “us”). For any privacy question, please reach us through the contact form on this website.
What we collect
We collect the information you give us through our forms:
- Contact enquiries, your name, email, phone and message.
- Delivery reschedules, your name, contact details, delivery address, tracking number and any instructions you leave for the courier.
- Parcel bookings & business accounts, the details needed to pick up, carry and deliver a consignment, and to bill an account.
We also collect standard, non-identifying technical information (such as the pages visited) to keep the site fast and secure.
How we use it
- To respond to your enquiry and provide the delivery service you asked for.
- To carry, track and deliver your parcels, including passing the minimum necessary details to our carrier partners where a consignment travels on a partner network.
- To manage business accounts, quotes and invoicing.
We do not sell, rent or trade your personal information.
How we store it
Enquiries and booking details are held in our systems and retained for as long as needed to provide the service and to meet our record-keeping obligations. Email is sent via Mailgun; their privacy terms apply while a message is in transit.
Your rights
You can ask to access, correct or delete the personal information we hold about you through the contact form on this website.
Cookies
This site does not set advertising or cross-site tracking cookies.
Updates
We may update this policy from time to time. The “Last updated” date above reflects the most recent revision.